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Shipping & Framing

With worldwide shipping at great rates and framing options available, you can enjoy spreading the Frost Love far and wide! If you have any questions regarding ordering please don’t hesitate to get in touch with us: ema@emafrost.com

 

Shipping

We offer the following Shipping Rates (All rates are calculated at checkout):

  • $8.50NZD Flat Rate New Zealand wide
  • $25.00NZD International Shipping (Paper Goods & Light Items)
  • $45.00NZD International Shipping (Ceramic & Heavy Goods)

NZ Shipping is through Fastway Couriers, please allow 1-3 working days for the delivery of your items. We will provide you with a tracking number so you can track your shipment. International Orders are through NZ Post. Delivery timeframes will vary depending on destination, we will be in touch to confirm these timeframes with you.

 

Framing

We can arrange Framing of Art Works for items delivered to New Zealand addresses only. Please get in contact with us for pricing: ema@emafrost.com.  Please note that framed works are subject to varying shipping costs due to their size and fragile nature.

 

Returns

We want you to be 100% happy with your purchase of Ema Frost Artwork. If for any reason you are dissatisfied with your purchase, please do not hesitate to get in touch with us: ema@emafrost.com

  • Returns will be accepted within 14 days of the original purchase.
  • The item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return please include your receipt or proof of purchase along with your order number when contacting us
  • We will meet our obligations under the Consumer Guarantees Act if items that are defective or damaged. Please do not hesitate to contact us if you have any issues with your order. Send us an email at ema@emafrost.com 
  • Only regular priced items may be refunded, sale items cannot be returned.

 

GST

  • Please note that NZ Goods & Services tax of 15% is charged on all products (included in the price) regardless of destination country.